Shipping & Returns
Shipping
Shipments are only made during normal business hours, Monday to Friday, with exception of Finnish public holidays. Purchases made on weekends or Finnish public holidays will be processed on the next business day. There is greater purchase pressure than normal during sales, which may lead to somewhat longer delivery time. A delivery confirmation will be sent by e-mail when your order has left Handmade by Micas.
Handmade by Micas is responsible for the transport risk, i.e. the risk that the product is damaged or gets lost during transportation from us to you. It is, in turn, you who bears the risk when you return a product to us.
We ship currently to Europe and the USA.
The shipping cost are:
Flat rate FINLAND - 5€
Flat rate EUROPE - 15€
Flat rate USA - 25€
Returns policy
You must pay the cost for returning the item(s). Should you choose to return it, the package is your responsibility until it reaches Handmade by Micas. We recommend that you always return your package with a traceable tracking number. If you choose to send your return with ordinary stamps and the package is lost, we can not credit your order. Any fees that may occur if you send the package to the wrong address you will be charged with.
When you shop at Handmade by Micas Webshop you always have 14 days' right of withdrawal. The 14-day period begins on the day you receive your products. Handmade by Micas accept returns on item(s) provided that:
• The item(s) have not been worn, altered or washed. Naturally you are allowed to try on the products - but make sure no to wear any perfume or deodorant that could leave any odor or marks on the product(s).
• The item(s) must be in the same state and quantity as when you got them.
• Labels must be intact and item(s) sealed in their original packing.
If theses conditions are not met, we unfortunately cannot accept your return and the item(s) will be sent back to you.
A refund will be made once the item(s) is received and a quality check for any damages is cleared.
Custom made knitwear are not refundable.
Send your package to:
Handmade by Micas
Sakarinkatu 3, LH 3
00500 Helsinki
FINLAND
Excange policy
Purchased items are exchangeable into a different size and/or colour. All exchanges are subject to availability and are sent to you without shipping charges. Sale items are non-exchangeable but can be returned for a full refund.
If you wish to exchange any item(s) please contact: marika@handmadebymicas.com. If the requested exchange can be made the exchanged item(s) will be sent back to you. If the requested exchange can not be you will be asked to choose between receiving the item(s) back or to return the item(s). All matters concerning your requested exchange will be confirmed to you via email.
Reclaims policy
If you wish to reclaim any item(s) the same procedure is to be followed as explained above for "returns policy". If you do not longer have the original packing we recommend you to package the item(s) in a secure and enduring way. Write a note that you enclose in the package with the following information:
• Name
• Order-id
• Which item(s) you wish to reclaim and the reason to why
• A comment on if you prefer a credit or a new product for the reclaimed amount.
If your reclaim on your item(s) is approved you will be credited the total amount of the item(s) or receive new good(s) if available in stock. Naturally Handmade by Micas pay for the shipping costs both ways.
All matters concerning your requested reclaim will be confirmed to you via e-mail.
Customer complaints
We guarantee that all shipments are checked before delivery to our customers. In the odd occasion of receiving a faulty item(s), the wrong item(s) and/or missing item(s) you must report this immediately to marika@handmadebymicas.com. In this case Handmade by Micas will pay for return shipping costs.